Returns and Refunds

Effective Date: 01/01/2026

Freedomwave is committed to transparency and customer satisfaction. This policy explains returns, refunds, and replacements for refurbished smartphones and other electronics sold on www.freedomwave.net.

Product Condition & Software Disclosure

• Smartphones sold by Freedomwave are refurbished devices, tested for full functionality.
• Devices may show minor cosmetic wear consistent with refurbishment.
• Smartphones are shipped with an alternative operating system (such as /e/OS) installed in place of the manufacturer’s stock software.
• Software modification does not affect your right to return, replacement, or refund under this policy.

Order Processing & Availability

• Orders typically ship within 5–7 business days after purchase.
• If a product is unavailable or a substitution is required, you will be notified before shipping and may:
  • approve the substitution, or
  • cancel the order for a full refund.

If an item is out of stock for an extended period or discontinued, a full refund will be issued.

Return Window

Returns are accepted within 30 days of delivery.

Return Eligibility

Refurbished smartphones are eligible for return provided:

• The return request is made within 30 days of delivery.
• The device is returned in the same functional condition as received.
• Normal cosmetic wear consistent with refurbishment does not disqualify a return.

Returns may be refused if the device shows signs of misuse, liquid damage, or unauthorized modification after delivery.

Defective or Non-Functional Devices

Freedomwave provides a 30-day defect guarantee from the date of delivery.

A defect includes:

• failure to power on
• hardware malfunction
• software instability not caused by user modification

If a defect is reported within 30 days:

1. The device must be returned for inspection.
2. If confirmed defective, Freedomwave will:
   • replace the device at no cost, including shipping, or
   • issue a full refund if a replacement is unavailable.

Return Shipping

• Customers are responsible for return shipping unless the return is due to:
  • a confirmed defect
  • damage during shipping
  • an error by Freedomwave

In these cases, return shipping costs will be covered by Freedomwave.

Refunds

• Refunds are issued to the original payment method.
• Refunds are processed within 10 business days after the returned item is received and inspected.
• Original shipping charges are non-refundable unless required by law or due to seller error.

Exchanges

Direct exchanges are not offered. Replacements are provided only for defective or non-functional devices as described above.

Contact Information

For return requests or questions, please contact Freedomwave.